Privacy policy

Last updated: June 19, 2026

OH MY SCOOP operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a personalized shopping experience (the "Services"). OH MY SCOOP is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy and that you understand how your personal information is collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you or another individual, or information that can reasonably be linked to you or another individual. Personal information does not include anonymized or de-identified information that cannot reasonably be used to identify you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences derived from such information:

  • Contact details, including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information, including credit card, debit card, and bank account details, payment information, transaction details, payment method, payment confirmations, and other payment-related information.

  • Account information, including your username, password, security questions, preferences, and account settings.

  • Transaction information, including the products you view, add to your cart or wishlist, purchase, return, exchange, cancel, and your purchase history.

  • Communications with us, including any information you provide when contacting customer support or communicating with us.

  • Device information, including details about your device, browser, network connection, IP address, and other unique identifiers.

  • Usage information, including information about how you interact with and navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, for example when you create an account, use the Services, communicate with us, or otherwise provide us with your personal information.

  • Automatically through the Services, including from your device when you use our products or Services or visit our website, and through cookies and similar technologies.

  • From our service providers, who collect or process personal information on our behalf in order to provide certain technologies or services.

  • From our business partners and other third parties.

 

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

Providing, Personalizing, and Improving the Services

We use your personal information to provide and improve our Services, including to:

  • Process your payments.

  • Fulfill and deliver your orders.

  • Remember your preferences and interests.

  • Send you account-related notifications.

  • Process purchases, returns, exchanges, and other transactions.

  • Create, maintain, and manage your account.

  • Arrange shipping and facilitate returns or exchanges.

  • Enable you to leave product reviews.

  • Personalize your shopping experience, including recommending products based on your previous purchases or browsing activity.

Marketing and Advertising

We may use your personal information to send you marketing and promotional communications by email, SMS, or post. We may also display advertisements for our products or Services on our website and on third-party websites, based on your previous purchases, items in your shopping cart, and your activity on our Services.

Security and Fraud Prevention

We use your personal information to verify your identity, provide a secure shopping experience, detect, investigate, and prevent fraudulent, illegal, or malicious activity, protect public safety, and secure our Services.

If you choose to create an account, you are responsible for keeping your login credentials secure. We strongly recommend that you do not share your username, password, or other login details with anyone.

Communicating with You

We use your personal information to provide customer support, respond to your inquiries, and maintain our business relationship with you.

Legal Purposes

We may use your personal information to comply with applicable laws and regulations, respond to valid legal requests from government or law enforcement authorities, participate in legal proceedings, enforce our Terms of Service and policies, and protect our rights, our Services, and the rights of our users and others.

How We Share Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:

  • Shopify, vendors, and other service providers that perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud hosting, order fulfillment, and shipping.

  • Business and marketing partners who help us provide advertising and promotional services. For example, Shopify may help us display personalized advertisements based on your interactions with our store and other merchants. These partners process your information according to their own privacy policies.

  • Third parties when you instruct us, request us, or otherwise consent to sharing your information, such as for shipping your orders or through social media integrations.

  • Our affiliates and companies within our corporate group.

  • In connection with a business transaction, such as a merger, acquisition, or bankruptcy, or where required by law, legal process, or to protect our rights, property, Services, or users.

Relationship with Shopify

Our Services are hosted by Shopify. Shopify collects and processes personal information relating to your use of the Services in order to provide and improve those Services.

Information you submit through our store may be shared with Shopify and third parties located in countries outside your own, where necessary to provide and improve the Services.

To help us protect, grow, and improve our business, we also use certain enhanced Shopify features that make use of data gathered from your interactions with our store, other Shopify merchants, and Shopify itself.

Where Shopify processes your personal information for these purposes, Shopify acts as the data controller and is responsible for responding to requests regarding your privacy rights.

For more information about how Shopify uses your personal information, please refer to the Shopify Customer Privacy Policy.

 

Third-Party Websites and Links

Our Services may contain links to websites or online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy policies, security policies, and terms and conditions.

We are not responsible for the privacy, security, accuracy, completeness, or reliability of any third-party websites or platforms.

Any information you choose to share on public or semi-public platforms, including third-party social media platforms, may be visible to other users of those platforms and may be used by them without restriction. The inclusion of links to third-party websites does not imply our endorsement of those websites or their operators, except where explicitly stated.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction.

If you are a parent or legal guardian and believe that your child has provided us with personal information, please contact us using the details below so we can delete that information.

As of the effective date of this Privacy Policy, we do not knowingly "sell" or "share" (as defined by applicable law) the personal information of individuals under the age of 16.

Security and Retention of Your Information

Please note that no security measure is completely secure, and we cannot guarantee absolute security.

We also recommend that you do not send sensitive or confidential information to us through unsecured communication channels.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including maintaining your account, providing our Services, complying with legal obligations, resolving disputes, and enforcing our agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may only apply in certain circumstances. Where permitted by law, we may decline your request.

Right of Access

You may have the right to request access to the personal information we hold about you.

Right to Deletion

You may have the right to request that we delete your personal information.

Right to Correction

You may have the right to request that we correct inaccurate or incomplete personal information.

Right to Data Portability

You may have the right to receive a copy of your personal information in a portable format and request that it be transferred to another organization, where applicable.

Marketing Preferences

We may send you promotional emails. You can unsubscribe at any time by clicking the unsubscribe link included in those emails.

Even if you opt out of marketing communications, we may still send you non-promotional emails relating to your account or your orders.

Additional Rights for UK and EEA Residents

If you live in the United Kingdom or the European Economic Area (EEA), you may also have the following rights, subject to applicable law:

  • The right to object to certain processing activities.

  • The right to request restriction of processing.

  • The right to withdraw your consent at any time where processing is based on consent. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

You can exercise these rights through the Services where available or by contacting us using the contact details provided below.

For more information about how Shopify processes your personal information and your rights regarding information processed by Shopify, please refer to Shopify's Customer Privacy Policy.

We will never discriminate against you for exercising your privacy rights.

To protect your privacy, we may ask you to verify your identity before processing your request.

Where permitted by law, you may authorize someone else to submit a request on your behalf. Before processing such a request, we may require proof of authorization and/or ask you to verify your identity directly.

 

Complaints

If you have any concerns or complaints about how we process your personal information, please contact us using the contact details below.

Depending on where you live, you may have the right to appeal our decision regarding your request or to lodge a complaint with your local data protection authority.

For residents of the European Economic Area (EEA), a list of national data protection authorities is available through the European Data Protection Board.

International Data Transfers

Please note that your personal information may be transferred to, stored, and processed in countries outside your country of residence.

Where we transfer personal information outside the European Economic Area (EEA) or the United Kingdom, we rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent safeguards approved by the relevant UK authority, unless the data is transferred to a country that has been recognized as providing an adequate level of data protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.

When we make changes, we will publish the updated Privacy Policy on this website, revise the "Last Updated" date, and provide any notices required by applicable law.

Contact

If you have any questions about this Privacy Policy or our privacy practices, or if you would like to exercise any of your privacy rights, please contact us at:

Email: ohmyscoopnl@gmail.com

For the purposes of applicable data protection laws, OH MY SCOOP is the data controller responsible for processing your personal information.